Refund, Return & Cancellation Policy

At Arogya Bindu Foods, we take care to pack and deliver our food products safely and securely.

Because our products are food items, returns may be subject to specific conditions for hygiene, food safety and product quality.

1. Order Cancellation

Customers may request cancellation of an order by contacting us at:

Email: [Your Email Address]
Phone: [Your Phone Number]

Cancellation requests must be made before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Cancellation Time Limit: [Insert your actual cancellation window]

2. Return Eligibility

For food safety and hygiene reasons, opened or used food products may not be eligible for return.

Returns or replacement requests may be considered in situations such as:

• Wrong product received
• Damaged product received
• Product received in an unusable condition
• Missing product from the order

The final resolution will depend on the nature of the issue.

3. Damaged Products

If you receive a damaged product, please contact us within:

[Insert number of hours/days]

Please provide:

• Order number
• Clear photographs of the package
• Clear photographs of the product
• Description of the damage

This information helps us investigate the issue with our packaging and delivery partners.

4. Wrong Product

If you receive a product different from the one ordered, please contact us as soon as possible.

After verification, we may arrange an appropriate replacement or refund, depending on the circumstances.

5. Non-Returnable Products

Due to food safety and hygiene considerations, the following may generally not be eligible for return:

• Opened food products
• Used food products
• Products damaged after delivery due to improper handling
• Products returned without prior approval
• Products where the customer has changed their mind after delivery

6. Refund Process

If a refund is approved, the applicable refund amount will be processed through the original payment method or another appropriate method.

Refund Processing Time: [Insert refund timeline]

The time taken for the refund to appear in the customer’s account may also depend on the customer’s bank or payment service provider.

7. Cancellation by Arogya Bindu Foods

We reserve the right to cancel an order in circumstances including:

• Product being unavailable
• Incorrect pricing or product information
• Delivery serviceability issues
• Suspected fraudulent transactions
• Other circumstances beyond our reasonable control

If payment has already been received for an order cancelled by us, the applicable amount will be refunded.